I wish to take this time to report on the excellent customer service I received today. Amanda Peguero assisted me via chat. Not only was she helpful, but very patient and willing to go the extra mile answering all my questions. She made the experience smooth and hassle free, which was priceless. I am very pleased with the services via chat, especially because I was fortunate enough to have an agent like Amanda. I look forward to my stay in Puerto Plata and plan to be making reservations in the upcoming future. Thank you!