COVID Test

If you require Covid tests or other medical assistance, there is a medical center (Grupo Rescue) in the entrance of Cofresi Palm near the Sunrise Suites, they will provide costs of testing and other services upon request.

After Hours Emergencies

For any after-hours emergencies in your accommodation, please contact the reception desk where you are staying, you can call 0 and the operator will transfer you.

Kid’s Club 

If you have young children you may want to take advantage of our Kid’s Club. The Kid’s Club is located near the Cofresi Palm Pool Area and a variety of activities are offered to keep the little ones amused. For more information please dial from Cofresi Palm 35047 or from elsewhere 3935047.
 

Teen’s Club

If you have children 12 or older we have something for them too, The Teen’s Club located near the Tropical pool area and it opens every day from 10am-12pm, 3:00pm-5:00pm, and from 8:00pm-10:00pm. For more information please dial 30852.
 

Xtreme Zone

Get into the Action! Splash, Swim, and Slide your way to the wild side, with our Xtreme Zone gamesHockey Sala, Flag Football, Futsal, Trampoline, Miniature Golf, Bowling, Rock Climbing, Archery, and Xtreme Paintball. Game Times 9am-12pm, 3pm-6pm, 7pm-10pm. All games are for Ages 12 and over. An additional fee applies for all Xtreme Zone Games, Special member’s rate available for more information please visit the Xtreme Zone Help Desk located in behind Presidential Suites. for more information please dial from Cofresi Palm 35076 or from elsewhere 3935076.
 

Tennis and Basketball

Book a Match of Tennis or bring your team for a little basketball! Tennis if free of charge from 7am till 8pm additional fees apply for games booked after 8pm as well as private lessons, basketball is free of charge and games can be played during court hours 9am-5pm for  more information please dial from Cofresi Palm 35076 or from elsewhere 3935076. 
 

Child Care Services

If you require child care services while on vacation please speak to your reception department where you checked in.
 

Topless Bathing

Please note that topless sunbathing is not common in the Dominican Republic therefore topless swimming or sunbathing is not permitted in our public areas, beaches and pools.
 

ICE Nightclub

ICE Nightclub is located behind the Cofresi Palm Lobby the ICE Nightclub is open from 11:00pm till 4:00am. All drinks are included in your all inclusive package. 
 

Taxi Services

If you are interested in getting out of the resort and you require a taxi service this can be arranged by V.I.P Services or the Reception areas.
 

Tropical Treasures – Mini Market

We also have a Mini Market which is located near our Casa Blanca Buffet Restaurant. You will be able to purchase a variety of items such as toothpaste, sunscreen, cigars, clothes and other items you may find useful while you are vacationing with us.
 

Obtaining and Exchanging Money

If you need to exchange money while at the resort there is a currency exchange bank located at The Tropical Hotel Reception. If you require a bank machine one is located in the small mini market located near the Casablanca buffet restaurant.
 

Excursions

If you would like to find out more information about various excursions offered please visit the logo shop located near our V.I.P Sports Bar, as well as Excursion Center desks located at every lobby of the different resorts within Lifestyle Cofresi complex. The staff will be able to provide you with information on the various excursions offered and any additional information your may require. You can reach the excursion desk by dialing #77776.
 

Spa Services

We have two  Spa centers, one is located within The Tropical Hotel Grounds called the Yin Yang Spa health and wellness and also located on the Cofresi Palm grounds near the Spa Suites the Ying Yang Spa.  This Spa Center also has full hairdressing services. Contact the Yin Yang Spa Health and Wellness by dialing ext: 30803. Contact the Ying Yang Spa at Cofresi Palm by dialing ext: 35052 or elsewhere at 39-35052.
 

Hair Salon

The hair salon is located near the Resort Administrative Office. If you would like to make an appointment all you have to do is dial extension 40823.
 

Telephone Calls

International or local telephone calls while in the resort will result in additional fees. Please confirm these rates with our reception department. If you are using your cell phone you may also want to check with your telephone provider regarding any and all additional fees.
 

Service Issues

In order to ensure that any issues you may have with any of our services while you are in the resort are dealt with expeditiously please bring them to the attention of the V.I.P Services Department. If you have any questions please contact the following extensions # 70100 # 70099 or just dial # 0 and ask the operator to connect you to the V.I.P Services Department. You will be receiving daily visits from the staff of our V.I.P Services Department. Please bring any issues to their attention.
 

Maintenance or Golf Cart Issue

If you have any maintenance issues with your accommodation or mechanical issue with your Golf Cart please bring them to the specific attention of the V.I.P Services Department and a dedicated staff will do their best to rectify and solve any issues you may have while you are vacationing with us. If you have any questions please contact the following extensions: #70099, or 70100 or just dial # 0 and ask the operator to connect you to the VIP Service Department. You will be receiving daily visits while staying in villas and daily courtesy calls while staying at any of the resorts from the staff of the V.I.P Services Department. Please bring any issue to their attention.
 

Check-In and Check-Out Policies

Villas

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out in villa accommodation is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Presidential Suites – Puerto Plata

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Presidential Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Crown & Residence Suites

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Crown & Residence Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Royal Suites

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at Royal Suites is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

The Tropical

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at The Tropical is 1 PM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Cofresi Palm

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check-out at Cofresi Palm is 1 PM.
  • For late check-out, you must inquire with the reception at the time of check-in.

Sunrise Suites & Penthouse

Check-in:

  • Check-in time for all accommodations is 3 PM.
  • If you are required to meet with customer service prior to check-in, you must do so no later than 5 PM on the day of arrival. Should you arrive to the resort after 5 PM, you will only be able to check-in by paying the current walk-in rate for the first night and will be issued non VIP bands. In order to check-in under your VIP reservation you must meet with customer service no later than 11 AM the following day.
  • All arrivals after 12 AM midnight due to scheduled flights will pay only 50% of the all-inclusive for the first night. Any arrivals prior to midnight pay the full all-inclusive rate as normal.
  • Check-in will not be permitted if the lead passenger is not present.
  • Photo identification of each traveler is required in order to check-in.

Check-out:

  • The check out at Sunrise Suites & Penthouse is 11:30 AM.
  • For late check-out, you must inquire with the reception at the time of check-in.

 

Private/Rented Vehicles

If you enter the resort in a private/rented car , please keep in mind that the speed limit inside of the resort is 30 kph. If you drive over the speed limit, we will ask you to immediately remove the vehicle from the premises and you will need to park outside the resort. Additionally, there are many guests walking or driving golf carts and we ask that you are courteous to these guests and vehicles by yielding to them at all times in the event that you rent a motorcycle or moped it must be parked outside the resort, as motorcycles are not allowed to be operated in the resort.
 

Visitors

Contact V.I.P Services and Customer Services for information regarding day/night passes for visitors. The Customer Service Department and the V.I.P Services Department should be notified of any and all visitors. All visitors need also to be registered at the front desk.
 

Medical Facility

If you require medical services while you are vacationing with us we have a medical center on – site locatedat the Cofresi  Palm Resort. If we can be of any assistance please do not hesitate to contact Medical Center at 35054 or from elsewhere 3935054. Fees Apply.
 

Security

All guests (foreign and local) are required to provide a valid photographic proof of identification and proof of address such as a passport, identity card, as per current government regulations.
When vacationing with us your well being and safety is extremely important to us. If you have any issues or concerns, please do not hesitate to contact our V.I.P Service Department during normal business hours at the following extensions. # 70100 # 70099.
 
We have security staff throughout our entire resort 24 hours a day and they can be easily recognized by their black polo shirts and grey pants or white polos or shirts and black pants. Safety deposit boxes can be rented at a marginal fee at the front desk. Please store all valuables in the safe located in your accommodation. Neither LVHC, the Club nor the resort will not in any way be responsible for the loss of guests’ belongings left in the room or any other property not stored in the provided safe or left in public areas without surveillance. Please make sure that you close all doors properly when leaving the accommodation. The security staff is there to assist guests and is not an assurance of safety. The Club is not responsible for injuries to person or property.
 

Insects

We are in the tropics; therefore please remember to close doors and windows in order to avoid mosquitoes and/ or other insects from entering your accommodation. Please do not store food, especially open items, outside of the fridge.
We routinely fumigate all of our accommodations inside and out however keep in mind that we are in a tropical country. Any issues should be mentioned to V.I.P Services when they visit or call.
 

Health and Hygiene

All of our restaurants and bars adhere to the strictest standards when it comes to food preparation. Water used in food preparation is purified. The water we serve at our restaurants/ bars along with the ice we serve is also purified for your safety. All staff adheres to proper hygiene procedures at all times. We also ask all our guests take personal responsibility for their own personal hygiene. We have hand sanitizer dispensers at all entrances to our restaurants and we would kindly ask that you use them before and after you eat. We recommend that you use bottled water when brushing and rinsing your teeth.
 
Please be aware that excessive consumption of food and alcohol along with the heat/humidity and sun may contribute to ill health. We recommend that you use moderation when consuming alcohol and also to use sunscreen at all times.
 

Pets

Pets of any kind are not allowed.
 

Environment

We are committed to environmental conservation and its continuous improvement through the identification of the surrounding property needs and the active involvement in the solution of all problems encountered. We recognize the impact of our presence on the environment, as well as our responsibility to minimize such an impact through the following:
  • Norms and procedures implementation according to the prevailing environmental laws.
  • Employ local labor as much as possible, including training our employees and creating consciousness in the community in order to improve and protect the environment.
  • Emphasize on water and energy saving by monitoring and implementing advance technology.
  • Minimize the volume of solid, liquid and gas waste to prevent pollution.
  • Chemicals use control to minimize its impact on the environment.
  • Coordinate the purchasing of environmentally low impact products.
  • Invite our guests to get to know and get involved with our environmental program.

We appreciate all help in protecting our environment

  • Saving electricity in turning off the lights when not needed
  • Turning off the A/C while not in the room
  • If possible, by using only one pool towel per day
  • Please place the “change my sheets” card when you want your sheets to be changed
  • Please leave your dirty towels on the floor and hang up the towels you want to reuse.